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Morris Clash
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Help and contact

Morris Clash, by EncodeEra SRL

Write to support@encodeera.co: a person reads every message. Say what happened, on which phone and system, and give your player name or your friend code (on the You tab), so we can find your account.

A purchase did not arrive

Coins are granted once our server has confirmed the purchase with Apple or Google. If you were charged and nothing arrived, open the game again: a purchase that did not reach us is delivered at the next launch. In the shop, Restore purchases brings back a “No ads” subscription bought with the same store account. If it still does not arrive, write to us with the date and the store’s receipt.

Refunds are made by the stores, under their own rules: Apple and Google Play.

Cancelling “No ads”

“No ads” renews every month until you cancel it in your store account, at least a day before the next month begins: on iPhone in your Apple subscriptions, on Android in your Google Play subscriptions. The month you paid for runs to its end. Deleting the game or your account does not cancel it.

Your account

To keep your progress on another phone, make the guest an account in Settings → Your account, with Apple on an iPhone, with Google, or with an e-mail address. To delete your account, see how to delete it.

A player who behaves badly

In a conversation, the menu at the top lets you block or report a player. A report reaches a person, who acts on it. If someone is in danger, contact the local authorities first.

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